Refund policy

NYD Visuals — Refund & Return Policy

 

Digital Products (Wallpapers & Downloads)

All wallpapers and downloadable items sold on NYD Visuals are digital products.

Because digital files cannot be returned once delivered, all digital product sales are final and non-refundable.

Once your order is completed and the download files are delivered (via checkout page and email), we cannot offer refunds, returns, or exchanges.

Please make sure to review your order carefully before purchasing.

 

Instant Delivery

All digital items are delivered instantly after checkout.

If you do not see your files, please:

  • check your email inbox & spam folder

  • or contact us at support@nydvisuals.com

We are happy to help and can resend your files anytime.

 

If You Experience File Issues

We will assist you if:

  • the file is incorrect

  • the file cannot be opened

  • you need help using the live wallpaper on iPhone or Android

Please contact us at support@nydvisuals.com, and our team will make corrections or resend the files.

 

EU Customers — Digital Content Notice

Under EU law, digital content delivered immediately and not supplied on a physical medium is not eligible for the 14-day cooling-off period once the customer agrees to instant delivery.

By completing your purchase, you acknowledge and agree to:

  • immediate access to your digital downloads, and

  • waiving your right to withdraw under EU consumer regulations.

 

Physical Products (Merchandise)

NYD Visuals offers a 7-day return policy for eligible physical products (such as merchandise or accessories).

You have 7 days after receiving your item to request a return.

To qualify for a return, the item must be:

  • unused and in the same condition you received it

  • in its original packaging

  • with all tags included

  • with proof of purchase

To start a return, contact us at support@nydvisuals.com.

Please note: items sent back without first requesting a return will not be accepted.

 

Return Shipping for Physical Items

If your return is approved, we will provide:

  • a return shipping address

  • return instructions

  • (if eligible) a prepaid return label


Non-Returnable Physical Items

We do not accept returns for the following physical items:

  • custom or personalized items

  • items sold as final sale

  • gift cards

  • damaged items not caused by shipping

If you are unsure whether your item qualifies, please contact us.

 

Damaged or Wrong Physical Items

Please inspect your package upon delivery.

If your physical item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

 

Refunds for Physical Products

Once we receive and inspect your returned item, we will notify you about your refund status.

If approved, we will issue a refund to your original payment method within 10 business days.

Please note:

  • Your bank or card provider may take additional time to process the refund.

  • If more than 15 business days have passed after approval, please contact us.


Contact Us

If you have any questions about digital downloads or physical product returns, please reach out anytime:

📩 support@nydvisuals.com